Properly managing and maintaining a relationship with clients, customers, and contacts is a critical part of any business, especially if the business in question is actively working to grow. This is what makes a customer relationship management system, or CRM, so useful. Let’s review a few of the signs that your business needs a CRM to stay organized.
It's frustrating to do things the hard way. Although sometimes, the frustration experienced by others can be pretty entertaining to watch. One of the ripest scenarios for frustration is bad IT service caused by poor communication. Having good communication tools can save both ends of an IT support call from getting frustrated.
What’s the protocol for when your staff gets a phone call from a client or potential customer? If you don’t have a phone-answering procedure in place, then you’re winging it and you’ll end up scribbling notes and fumbling through a Rolodex to answer a customer's question. VoIP offers your business a better way to process company calls.