USA Computer Services Blog
AI has infiltrated the zeitgeist in a way that few technologies have. It’s rare to hear about anyone who has no opinion on how it should or should not be used. Businesses, however, can take full advantage of the situation and capitalize on the use of AI in operations and products. Today, we want to explore the opportunity businesses have to use AI to add value to their offerings.
Many small and medium-sized businesses have serious difficulties when they try to balance their technology needs against the limited resources at their disposal. Fortunately, this serious issue can be resolved effectively by working with a managed service provider (or MSP). The approach that these professionals take outpaces the value that more traditional forms of IT support have been able to offer—whether that support is through an external provider or even an in-house team.
When you ask a managed service provider or other technology expert when you should be upgrading your technology, you’ll likely get a pretty nebulous answer like, “it depends.” That’s because there isn’t necessarily a hard or steadfast response to this question, and the answer will change depending on various factors that are inconsistent across businesses.
Your IT team plays a crucially important part in your business machinations. However, many small and even medium-sized businesses may not have the in-house resources to effectively cover their needs. If this could easily describe your business, you might want to consider outsourcing some of your technology management needs to a managed service provider.
Making IT decisions while balancing the user experience—including their complaints—can be exhausting. As a decision maker for your business, you have a budget to consider, as well as a timeline to manage. You’ll have to say no, which no one likes to hear, but it’s a necessary part of running your organization effectively.
Your business might have a full-time IT person, but it also might not have one, and in cases like this, you might find yourself waiting to call your go-to person until you are experiencing a full-blown problem. The reality is that your internal, non-IT staff should not be responsible for the job of your IT department, and if you are relying on someone externally to handle your technology help, then you’ll want to make sure they tick all of the following boxes.
As people have increasingly shifted to working remotely, the importance of accessible support for their devices has risen substantially. This has led many businesses to use managed IT service providers, or MSPs, like us to provide this kind of support. To do so, we’ve invested in a series of tools collectively called remote monitoring and management software (RMM). Let’s share some of the reasons that you want an IT support provider that uses RMM to their advantage.
Email is (and has been) a prime method of communication for businesses of all sizes. With email comes a whole slew of issues that are essentially synonymous with the technology; spam, information overload, phishing, and information privacy. Even North Carolina small businesses that only do business locally are at risk of these issues. Personal email accounts are equally at risk. Employing proper precautions and practices whenever communicating via email is very important to prevent the risk of security compromises, monetary loss, and even legality issues.
It's frustrating to do things the hard way. Although sometimes, the frustration experienced by others can be pretty entertaining to watch. One of the ripest scenarios for frustration is bad IT service caused by poor communication. Having good communication tools can save both ends of an IT support call from getting frustrated.
For years we have been recommending to our clients that they upgrade from Windows XP. Come April 8th, 2014 this is no longer a recommendation, it's a necessity! While April 8th may not be the end of the world, it is the end of your computer's world if you're still running XP because Microsoft is ending support.
Due to recent legislative activity, the rules and regulations that the Federal Communications Commission put in place to protect the personal data of Internet users have been struck down. This change now allows ISPs, or Internet Service Providers, to sell the browsing information of their customers to advertisers without consent--a move many consider to be a threat to net neutrality. This is what you need to know.
Managing permissions for their network is something that many organizations may only consider when it’s too late to do anything about it. This can provide outsiders with access to sensitive information that shouldn’t be seen by anyone but your employees. To learn a few lessons about user permissions, let’s look at the misfortune of PA Online, a Pennsylvania-based Internet service provider.
One of the hot topics in recent news is a concept in European courts about the "right to be forgotten." The ruling, passed in May 2014, suggests that search engines must consider requests for removal of content that is, according to ZDNet, "inadequate, irrelevant, or no longer relevant." In some circles, this ruling is seen as controversial.
Do you have pets at home? You might find it painful to leave them behind when you head to the office. You might find yourself wishing that you could bring them to your workplace with you. Well, why not? We're hearing about more companies that have implemented a pet policy that lets them bring their furry friends to the office with them.