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USA Computer Services Blog

USA Computer Services has been serving small and medium sized businesses since 2012, providing IT Support such as technical helpdesk support, computer support and consulting.

Technology Can Help You Stay Optimistic

Technology Can Help You Stay Optimistic

Staying optimistic is difficult, not just in business, but in life.

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AI Can Dramatically Improve Your Business Operations

AI Can Dramatically Improve Your Business Operations

AI has infiltrated the zeitgeist in a way that few technologies have. It’s rare to hear about anyone who has no opinion on how it should or should not be used. Businesses, however, can take full advantage of the situation and capitalize on the use of AI in operations and products. Today, we want to explore the opportunity businesses have to use AI to add value to their offerings.

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Three Qualifications You Should Look for in an MSP

Three Qualifications You Should Look for in an MSP

Many small and medium-sized businesses have serious difficulties when they try to balance their technology needs against the limited resources at their disposal. Fortunately, this serious issue can be resolved effectively by working with a managed service provider (or MSP). The approach that these professionals take outpaces the value that more traditional forms of IT support have been able to offer—whether that support is through an external provider or even an in-house team.

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When to Know It’s Time to Upgrade Your Technology

When to Know It’s Time to Upgrade Your Technology

When you ask a managed service provider or other technology expert when you should be upgrading your technology, you’ll likely get a pretty nebulous answer like, “it depends.” That’s because there isn’t necessarily a hard or steadfast response to this question, and the answer will change depending on various factors that are inconsistent across businesses.

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What Are the Big Benefits that Outsourced Managed Services Give You?

What Are the Big Benefits that Outsourced Managed Services Give You?

Your IT team plays a crucially important part in your business machinations. However, many small and even medium-sized businesses may not have the in-house resources to effectively cover their needs. If this could easily describe your business, you might want to consider outsourcing some of your technology management needs to a managed service provider. 

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Keep Your Users Happy with Managed Technology Support Services

Keep Your Users Happy with Managed Technology Support Services

Making IT decisions while balancing the user experience—including their complaints—can be exhausting. As a decision maker for your business, you have a budget to consider, as well as a timeline to manage. You’ll have to say no, which no one likes to hear, but it’s a necessary part of running your organization effectively.

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Why an MSP Is the Best Call For Your 2024 IT Budget

Why an MSP Is the Best Call For Your 2024 IT Budget

Now that we’re in Q3 of 2023, it’s time to start planning out your budget for the next fiscal year—including your IT services budget. Let’s go over some of the considerations you’ll need to keep in mind for this remarkably important aspect of running your business.

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Who is Handling These Critical IT Tasks In Your Organization?

Who is Handling These Critical IT Tasks In Your Organization?

Your business might have a full-time IT person, but it also might not have one, and in cases like this, you might find yourself waiting to call your go-to person until you are experiencing a full-blown problem. The reality is that your internal, non-IT staff should not be responsible for the job of your IT department, and if you are relying on someone externally to handle your technology help, then you’ll want to make sure they tick all of the following boxes.

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Farewell, Microsoft Office…Hello Microsoft 365!

Farewell, Microsoft Office…Hello Microsoft 365!

Microsoft’s initiative to rebrand Microsoft Office is reaching the final stage of its journey—a plan that has been years in the making. What will this assimilation into the Microsoft 365 brand mean for users of Microsoft’s services and products?

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How We Streamline IT Support for You

How We Streamline IT Support for You

As people have increasingly shifted to working remotely, the importance of accessible support for their devices has risen substantially. This has led many businesses to use managed IT service providers, or MSPs, like us to provide this kind of support. To do so, we’ve invested in a series of tools collectively called remote monitoring and management software (RMM). Let’s share some of the reasons that you want an IT support provider that uses RMM to their advantage.

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Keeping Thorough Records Can Help Your Business

Keeping Thorough Records Can Help Your Business

If your business uses as much technology as the average business, you will need to ensure that it is properly documented. Today, we’ll go through what a managed service provider includes in their documentation practices.

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How Safe is Your Email?

How Safe is Your Email?

Email is (and has been) a prime method of communication for businesses of all sizes. With email comes a whole slew of issues that are essentially synonymous with the technology; spam, information overload, phishing, and information privacy. Even North Carolina small businesses that only do business locally are at risk of these issues. Personal email accounts are equally at risk. Employing proper precautions and practices whenever communicating via email is very important to prevent the risk of security compromises, monetary loss, and even legality issues.

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Good Communication Prevents Frustrating-yet-Funny IT Support

Good Communication Prevents Frustrating-yet-Funny IT Support

It's frustrating to do things the hard way. Although sometimes, the frustration experienced by others can be pretty entertaining to watch. One of the ripest scenarios for frustration is bad IT service caused by poor communication. Having good communication tools can save both ends of an IT support call from getting frustrated.

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Heed Our Warning and Upgrade from Windows XP

Heed Our Warning and Upgrade from Windows XP

For years we have been recommending to our clients that they upgrade from Windows XP. Come April 8th, 2014 this is no longer a recommendation, it's a necessity! While April 8th may not be the end of the world, it is the end of your computer's world if you're still running XP because Microsoft is ending support.

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It’s Now Legal for ISPs to Sell Your Online Browsing History

It’s Now Legal for ISPs to Sell Your Online Browsing History

Due to recent legislative activity, the rules and regulations that the Federal Communications Commission put in place to protect the personal data of Internet users have been struck down. This change now allows ISPs, or Internet Service Providers, to sell the browsing information of their customers to advertisers without consent--a move many consider to be a threat to net neutrality. This is what you need to know.

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This Cyber Crime Landed a Former IT Administrator 2 Years in Jail

This Cyber Crime Landed a Former IT Administrator 2 Years in Jail

Managing permissions for their network is something that many organizations may only consider when it’s too late to do anything about it. This can provide outsiders with access to sensitive information that shouldn’t be seen by anyone but your employees. To learn a few lessons about user permissions, let’s look at the misfortune of PA Online, a Pennsylvania-based Internet service provider.

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Europe’s Great Debate: The Right to Be Forgotten

b2ap3_thumbnail_do_you_have_the_right_to_be_forgotten_400.jpgOne of the hot topics in recent news is a concept in European courts about the "right to be forgotten." The ruling, passed in May 2014, suggests that search engines must consider requests for removal of content that is, according to ZDNet, "inadequate, irrelevant, or no longer relevant." In some circles, this ruling is seen as controversial.

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The Fascinating Art of Server Migration

b2ap3_thumbnail_server_migration_data_migration_400.jpgOnce in a while, a server must play its part in the ultimate task - moving all of its data to another server. This includes moving all of the files and applications on one server to another unit in a process called server migration.

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Do Pets at Work Improve Productivity?

b2ap3_thumbnail_kitties_and_puppies_at_work_400.jpgDo you have pets at home? You might find it painful to leave them behind when you head to the office. You might find yourself wishing that you could bring them to your workplace with you. Well, why not? We're hearing about more companies that have implemented a pet policy that lets them bring their furry friends to the office with them.

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It Finally Happened, Mobile Technology is Winning

b2ap3_thumbnail_mobile_device_400.jpgFor years, we have been watching the growing trend of mobile computing. All of us knew that one day mobile technology would overtake PC desktops, and 2014 looks to be the year when the scales finally and decisively tip in favor of mobile tech.

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525 North Tryon St. #1600
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